Privacy policy
PRIVACY POLICY
Last updated: August 8, 2026
At KaromeStore, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, contact us, or otherwise use our services.
This Privacy Policy explains what information we may collect, how we use it, when we may share it, how we protect it, and the choices and rights available to you.
By using the KaromeStore website, you acknowledge that you have read and understood this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on how you use our website and services, we may collect the following categories of information:
Personal and Contact Information
This may include:
Full name
Email address
Phone number
Billing address
Shipping address
City, state, country, and postal/PIN code
Other contact information you voluntarily provide
Order and Transaction Information
When you place an order, we may collect information such as:
Products ordered
Order number
Order date
Order status
Shipping and delivery information
Billing information
Payment status
Return, replacement, exchange, refund, or cancellation information
Payment Information
Payments may be processed through third-party payment gateways and financial service providers.
Depending on the payment method used, payment providers may process payment information such as card, bank, UPI, wallet, or other payment details.
KaromeStore generally does not receive or store your complete payment card credentials when payment is processed through a third-party payment provider.
Payment providers process payment information according to their own applicable privacy policies and terms.
Device and Technical Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Approximate location information derived from technical data
Website pages visited
Referring website
Date and time of access
Website interaction and usage information
Cookies and similar technologies
2. HOW WE USE YOUR INFORMATION
We may use personal information for legitimate business purposes, including to:
Process and fulfill orders
Process payments
Arrange shipping and delivery
Provide customer support
Process returns, replacements, exchanges, cancellations, and refunds
Verify orders, including COD orders
Communicate about orders and services
Send transactional notifications
Respond to questions and requests
Improve our website, products, and services
Personalize website experiences where appropriate
Prevent fraud, abuse, unauthorized transactions, and other harmful activity
Maintain website security
Conduct analytics and understand website usage
Send promotional or marketing communications where permitted by applicable law
Maintain business, accounting, tax, legal, and regulatory records
Comply with applicable laws, regulations, legal processes, or government requests
Protect the rights, property, safety, and security of KaroMeStore, our customers, service providers, and others
3. MULTIPLE SUPPLIERS, MANUFACTURERS AND FULFILLMENT PARTNERS
KaromeStore may source, manufacture, store, pack, or fulfill products through multiple suppliers, manufacturers, vendors, brands, warehouses, and fulfillment partners.
Depending on the product and fulfillment arrangement, certain customer information necessary to process and deliver an order may be shared with or processed by the relevant supplier, manufacturer, warehouse, fulfillment provider, or logistics partner.
The information shared will generally be limited to what is reasonably necessary for purposes such as:
Processing the order
Preparing the product
Packing the order
Shipping and delivery
Providing product-related support
Processing an approved return or replacement
Handling warranty-related matters where applicable
KaromeStore does not authorize suppliers or fulfillment partners to use customer information for unrelated purposes except where permitted or required by applicable law.
4. PAYMENT PROVIDERS AND FINANCIAL SERVICE PROVIDERS
KaromeStore may use multiple payment gateways, payment processors, banks, financial institutions, and other payment service providers.
The payment provider used for a particular transaction may depend on the payment method, location, product, order, availability, or other factors.
Payment providers may process information required to:
Authorize payments
Complete transactions
Prevent payment fraud
Verify transactions
Process refunds
Resolve payment disputes
Such providers may process information according to their own applicable privacy policies and legal obligations.
5. SHIPPING, COURIER AND LOGISTICS PROVIDERS
KaroMeStore may use multiple courier, shipping, logistics, warehousing, and fulfillment providers.
To arrange delivery, we may provide relevant information such as:
Customer name
Shipping address
Phone number
Email address where required
Order details
Tracking or delivery information
This information is used to facilitate delivery and related services.
The particular courier or logistics provider may vary depending on the destination, product, supplier, order, availability, and other operational requirements.
6. SHOPIFY AND TECHNOLOGY SERVICE PROVIDERS
Our online store is operated using Shopify and may rely on various technology and service providers to operate the website and provide our services.
These providers may process information necessary to:
Operate the website
Process orders
Maintain website functionality
Provide hosting and technical services
Maintain security
Analyze website performance
Provide customer support
Prevent fraud
Support marketing and communications
Such providers may process information according to their applicable terms, privacy policies, and legal obligations.
7. COOKIES AND SIMILAR TECHNOLOGIES
KaromeStore may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
Keep the website functioning
Remember preferences
Maintain shopping carts
Understand website usage
Measure website performance
Improve user experience
Analyze traffic
Support advertising and marketing where applicable
Detect fraud and security issues
Your browser or device may provide settings that allow you to control or restrict certain cookies.
Disabling certain cookies may affect some website functionality.
8. MARKETING AND COMMUNICATIONS
Where permitted by applicable law, KaromeStore may use your contact information to send:
Order-related communications
Delivery updates
Customer service communications
Product information
Promotional offers
Discounts
New product announcements
Other marketing communications
You may opt out of certain promotional communications by following the unsubscribe instructions provided in the communication or by contacting us through our Contact Us page.
Transactional and service-related communications, such as order confirmations, payment updates, delivery information, security notices, and important account communications, may still be sent where necessary to provide the requested service.
9. WHATSAPP, SMS, EMAIL AND OTHER COMMUNICATION CHANNELS
Depending on the services we use, KaromeStore may communicate with customers through email, SMS, WhatsApp, phone calls, push notifications, or other communication channels.
These communications may be used for order confirmations, delivery updates, customer support, verification, promotional communications where permitted, and other legitimate business purposes.
Third-party communication providers may process the information necessary to deliver these communications.
10. CUSTOMER SUPPORT
When you contact KaromeStore, we may collect and retain information provided during the interaction, including:
Name
Contact information
Order number
Message or request
Photos, videos, documents, or other information you voluntarily provide
Information necessary to investigate and resolve your request
This information may be shared with relevant suppliers, manufacturers, courier partners, payment providers, or fulfillment partners where reasonably necessary to resolve your request.
11. REVIEWS, PHOTOS, VIDEOS AND USER CONTENT
If you voluntarily submit reviews, photographs, videos, comments, testimonials, or other content to KaromeStore, we may collect and use that information for the purposes described when it is submitted and as permitted by applicable law.
Customers should avoid submitting unnecessary personal, sensitive, financial, or confidential information in public reviews or other publicly visible content.
12. FRAUD PREVENTION AND SECURITY
We may use personal information and technical information to detect, prevent, investigate, and respond to:
Fraudulent transactions
Payment abuse
Fake or suspicious orders
Account abuse
Return or refund abuse
Unauthorized activity
Security threats
Other unlawful or harmful activity
We may share relevant information with payment providers, fraud-prevention providers, logistics partners, service providers, law-enforcement authorities, regulators, or other parties where reasonably necessary or legally required.
13. WHEN WE MAY SHARE INFORMATION
KaromeStore may share or permit access to personal information where reasonably necessary for legitimate business purposes, including with:
Suppliers
Manufacturers
Vendors
Third-party brands
Warehouses
Fulfillment partners
Courier and logistics providers
Payment gateways and processors
Banks and financial service providers
Shopify and technology providers
Customer-support providers
Communication providers
Analytics providers
Marketing providers
Fraud-prevention and security providers
Professional advisers
Legal and regulatory authorities where required
Other service providers assisting us in operating our business
We do not sell your personal information as a standalone product or database.
14. INTERNATIONAL DATA PROCESSING
KaromeStore may serve customers in India and other countries.
Some service providers, suppliers, payment providers, technology providers, logistics partners, or other business partners may process information in countries other than the country where you live.
Where personal information is transferred across borders, KaroMeStore will seek to handle such information in accordance with applicable data-protection and privacy requirements.
15. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Complete transactions
Provide customer support
Process returns and refunds
Maintain business and transaction records
Meet accounting, tax, legal, and regulatory obligations
Prevent fraud and abuse
Resolve disputes
Enforce our agreements
Protect our legitimate business interests
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
16. DATA SECURITY
KaromeStore takes reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
However, no website, online service, electronic transmission, or storage system can be guaranteed to be completely secure.
Customers should use appropriate security practices and should not share passwords, payment credentials, OTPs, or other confidential information with unauthorized persons.
17. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have rights relating to your personal information, which may include the right to:
Request access to certain personal information.
Request correction of inaccurate information.
Request deletion where legally applicable.
Withdraw consent where processing is based on consent.
Object to or restrict certain processing where applicable.
Opt out of certain marketing communications.
Request information regarding how your personal information is handled
Certain rights may be subject to legal limitations or exceptions.
To make a privacy-related request, please contact KaromeStore through our Contact Us page and the available contact methods provided there.
18. CHILDREN'S PRIVACY
KaromeStore does not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.
Certain products sold through our website may be intended for babies or children. However, such products are purchased and ordered by parents, guardians, or other authorized adults.
If you believe that personal information has been provided to us in violation of applicable law, please contact us through our Contact Us page.
19. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, applications, products, or services.
KaromeStore does not control the privacy practices of third parties.
When you interact with a third-party website or service, that third party's privacy policy and terms may apply.
We encourage customers to review the privacy policies of third-party services before providing personal information.
20. THIRD-PARTY PRODUCTS AND BRANDS
KaromeStore may sell products from multiple third-party manufacturers, suppliers, vendors, and brands.
The fact that a third-party product is sold through KaromeStore does not mean that the third party has unrestricted access to customer information.
Where information must be shared with a third party for order fulfillment, delivery, warranty, returns, replacements, or another legitimate purpose, we seek to limit the information to what is reasonably necessary for that purpose.
21. BUSINESS TRANSFERS
If KaromeStore undergoes or considers a merger, acquisition, restructuring, sale of assets, investment, financing, business transfer, or similar transaction, personal information may be transferred as part of the relevant business transaction where permitted by applicable law.
Any such transfer will remain subject to applicable privacy and data-protection requirements.
22. LEGAL AND REGULATORY DISCLOSURES
KaromeStore may disclose personal information where reasonably necessary to:
Comply with applicable laws
Respond to lawful requests from authorities
Comply with court orders or legal processes
Protect customers or other persons
Investigate fraud or unlawful activity
Protect our rights, property, systems, and services
Enforce our Terms of Service and other policies
23. CHANGES TO THIS PRIVACY POLICY
KaromeStore may update this Privacy Policy from time to time to reflect changes in our business, products, services, technology, service providers, legal requirements, or privacy practices.
The updated version will be published on this page with a revised "Last updated" date.
Where applicable law requires additional notice or consent for material changes, we will follow those requirements.
24. CONTACT US
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact KaroMeStore through our Contact Us page and the customer-support contact options provided there.
Email Support:
help.karomestore@gmail.com
support.karome@gmail.com
You can also contact us through direct messages on our official social media accounts:
Instagram: https://www.instagram.com/karome.store
Facebook: https://www.facebook.com/profile.php?id=61593281665164
X (Twitter): https://x.com/karomestore
Threads: https://www.threads.com/@karome.store
WhatsApp: https://wa.me/message/XBW4I5INGFNTF1
You may contact us through email or direct messages on any of the social media platforms listed above.
We aim to respond to privacy-related enquiries within 24–48 business hours.
Please check your Spam, Junk, Promotions, or other filtered folders if you do not see our email reply in your inbox, as our response may occasionally be filtered there.
KaromeStore
Website: https://karomestore.com
25. APPLICABLE RIGHTS
Nothing in this Privacy Policy is intended to exclude, restrict, or waive any privacy or data-protection rights that cannot legally be excluded, restricted, or waived under applicable law.
Where mandatory applicable law provides rights or protections that differ from this Privacy Policy, the applicable law will prevail.