Terms of service
TERMS OF SERVICE
Last updated: August 8, 2026
Welcome to KaroMeStore. These Terms of Service ("Terms", "Terms of Service") govern your access to and use of the KaroMeStore website, online store, products, and services.
By accessing our website, creating an account, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms and our other applicable policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree with these Terms, please do not use our website or place an order.
1. ABOUT KAROMESTORE
KaroMeStore is an online retail brand that may offer products under the KaroMeStore brand as well as products sourced from, supplied by, manufactured by, or sold under third-party manufacturers, suppliers, vendors, or brands.
Our product range may include, but is not limited to, electronics and gadgets, kitchen products, clothing and apparel, travel products, baby products, fitness products, wellness products, and other consumer products.
KaroMeStore may operate using a combination of its own branded products, third-party products, supplier-fulfilled products, and products fulfilled through third-party logistics or fulfillment partners.
The availability of particular products, brands, suppliers, fulfillment arrangements, and services may change from time to time.
2. ELIGIBILITY TO USE OUR WEBSITE
You may use our website only where you are legally permitted to do so and have the legal capacity to enter into a binding agreement under the laws applicable to you.
If you are purchasing products on behalf of another person or organization, you represent that you have the authority to do so.
Parents or legal guardians are responsible for purchases made by minors where permitted by applicable law.
3. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product names, descriptions, images, specifications, dimensions, colors, prices, availability, and other information displayed on our website are accurate and up to date.
However, actual product appearance, color, packaging, labeling, dimensions, specifications, or other characteristics may vary from website images or descriptions due to screen settings, photography, manufacturer changes, packaging updates, or other circumstances.
Where a product is sourced from a third-party manufacturer, supplier, or brand, certain product specifications, packaging, labeling, warranty terms, or other characteristics may be determined by that manufacturer or supplier.
Customers should carefully review the product page, specifications, instructions, warnings, warranty information, and other available information before purchasing a product.
4. THIRD-PARTY BRANDS, SUPPLIERS AND PRODUCTS
KaroMeStore may sell products manufactured, supplied, distributed, or branded by third parties.
The presence of a third-party product or brand on KaroMeStore does not necessarily mean that KaroMeStore is the manufacturer, owner, or authorized representative of that third-party brand unless expressly stated.
Where applicable, manufacturer warranties, guarantees, certifications, instructions, or other product-specific terms may apply in addition to KaroMeStore's policies.
We do not knowingly represent a third-party product as a KaroMeStore-manufactured product unless it is expressly identified as such.
5. KAROMESTORE-BRANDED PRODUCTS
Products sold under the KaroMeStore brand may be designed, sourced, manufactured, packaged, or fulfilled by KaroMeStore or by third-party manufacturers, suppliers, or fulfillment partners acting on our behalf.
Product-specific warranty, return, replacement, safety, usage, and other conditions may vary by product and will be stated on the applicable product page where relevant.
6. PRODUCT SAFETY AND USE
Customers are responsible for reading and following all applicable product instructions, warnings, safety information, usage instructions, and manufacturer recommendations provided with a product.
Products should only be used for their intended purpose and in accordance with applicable instructions.
KaroMeStore does not encourage the misuse, modification, alteration, or unsafe use of any product.
For products involving electrical, mechanical, fitness, wellness, baby, kitchen, or other safety-sensitive use, customers should carefully review all available safety instructions before use.
Where a product requires professional installation, medical advice, supervision, or other professional assistance, customers are responsible for obtaining such assistance where appropriate.
7. WELLNESS AND HEALTH-RELATED PRODUCTS
Products sold in wellness or fitness categories are not automatically intended to diagnose, treat, cure, or prevent any disease or medical condition.
Unless expressly stated otherwise and legally permitted, product descriptions should not be interpreted as medical advice.
Customers should consult an appropriately qualified healthcare professional where they have concerns about the suitability or safe use of a wellness, fitness, or other health-related product.
8. PRICES
Product prices displayed on the website may change from time to time without prior notice.
Where applicable, taxes, shipping charges, customs duties, import charges, or other charges may be displayed separately or included in the price depending on the destination and applicable requirements.
We make reasonable efforts to display accurate pricing. However, if an obvious pricing, product, or technical error occurs, we reserve the right to correct the error and, where permitted by applicable law, cancel or modify an affected order.
If payment has already been received for an order that is cancelled due to an error or other valid reason, an applicable refund will be processed.
9. PRODUCT AVAILABILITY
Products displayed on our website are subject to availability.
We may limit quantities, discontinue products, change product specifications, or stop offering a product at any time.
If an ordered product becomes unavailable after an order has been placed, we may contact the customer regarding available options or cancel the affected order and provide an applicable refund.
10. ORDERS AND ORDER ACCEPTANCE
Placing an order on the KaroMeStore website constitutes an offer to purchase the selected products.
An order acknowledgement or confirmation does not necessarily mean that the order has been finally accepted or dispatched.
We reserve the right to accept, reject, cancel, or limit an order where reasonably necessary, including due to product unavailability, pricing errors, incorrect customer information, payment issues, suspected fraudulent activity, shipping restrictions, legal or regulatory requirements, technical errors, unusual ordering activity, or other legitimate business reasons.
If an order is cancelled after payment has been received, any applicable refund will be processed according to our policies and applicable law.
11. CUSTOMER INFORMATION
Customers are responsible for providing accurate, complete, and current information when placing an order or creating an account.
This may include their name, phone number, email address, billing information, shipping address, and other information necessary to process an order.
KaroMeStore is not responsible for delivery failures, delays, additional charges, or other issues resulting from incorrect or incomplete information supplied by the customer, subject to applicable law.
12. PAYMENTS
KaroMeStore may offer prepaid payment methods, Cash on Delivery (COD), and other payment options depending on availability, location, product, order value, and other applicable conditions.
Payments may be processed through third-party payment gateways or financial service providers.
Customers may be required to complete additional verification or authentication requested by the payment provider.
13. CASH ON DELIVERY
Cash on Delivery may be available for selected products, locations, and orders.
COD availability may depend on courier coverage, order value, customer location, product type, previous order history, and other operational or security considerations.
KaroMeStore may contact or verify COD orders before dispatch.
COD may not be available for all international orders.
COD refunds, where approved, will be handled according to our Return & Refund Policy.
14. ORDER CANCELLATION
Customers may request cancellation as soon as possible after placing an order.
Cancellation may not be possible once an order has been processed, packed, shipped, or handed over to a delivery or fulfillment partner.
Nothing in this section limits any cancellation or withdrawal rights that may apply under mandatory applicable law.
15. SHIPPING AND DELIVERY
Shipping and delivery are governed by our Shipping Policy.
For India, our estimated delivery timeframe is generally 5–7 working days, excluding Saturday and Sunday, unless a different timeframe is stated on the applicable product page or at checkout.
Delivery estimates are not necessarily guaranteed and may be affected by courier delays, weather, holidays, customs procedures, incorrect customer information, operational disruptions, or circumstances beyond our reasonable control.
Customers should contact KaroMeStore through the Contact Us page if an order has not been delivered within 10 calendar days from dispatch, as explained in our Shipping Policy.
16. INTERNATIONAL ORDERS
KaroMeStore may offer products for delivery to countries outside India.
International shipping availability may vary by destination, product, supplier, courier, regulatory requirements, and other factors.
Certain products may not be available for international shipment because of applicable laws, safety requirements, customs restrictions, transportation restrictions, or business policies.
Unless expressly stated otherwise at checkout or on the product page, the customer may be responsible for applicable customs duties, import taxes, local taxes, clearance charges, brokerage fees, or other destination-country charges.
Customers are responsible for complying with applicable laws and requirements relating to the import and use of products in their country.
KaroMeStore may refuse or cancel an international order where shipping the product would violate applicable laws, regulations, restrictions, or logistical requirements.
17. RETURNS, REPLACEMENTS AND REFUNDS
Returns, replacements, exchanges, cancellations, and refunds are governed by our Return & Refund Policy and any product-specific conditions displayed on the relevant product page.
Customers should review the Return & Refund Policy before placing an order.
For damaged, defective, incorrect, or incomplete products, customers must follow the reporting and evidence requirements specified in our Return & Refund Policy.
Nothing in these Terms or our Return & Refund Policy is intended to exclude, restrict, or waive any rights or remedies that cannot legally be excluded, restricted, or waived under applicable law.
18. PRODUCT-SPECIFIC CONDITIONS
Different products may have different return, replacement, warranty, exchange, usage, safety, or other conditions.
Where applicable, such conditions will be disclosed on the relevant product page, packaging, documentation, or other applicable materials.
If a product-specific condition conflicts with a mandatory legal right, the mandatory legal requirement will prevail.
19. WARRANTIES AND MANUFACTURER SUPPORT
Certain products may include a manufacturer's warranty, seller warranty, limited warranty, replacement commitment, or other warranty coverage.
Where applicable, warranty terms, duration, exclusions, and claim procedures may be provided on the product page or accompanying documentation.
KaroMeStore does not provide a warranty beyond what is expressly stated or legally required.
Third-party manufacturer or supplier warranties may be subject to the manufacturer's or supplier's own terms.
20. FRAUD, ABUSE AND MISUSE
We reserve the right to investigate and take appropriate action against suspected fraudulent, abusive, or unlawful activity, including false or fraudulent orders, payment fraud, repeated abusive returns, false damage or defect claims, product tampering, unauthorized payment methods, misuse of promotional offers, attempts to exploit website or checkout errors, and other misuse of our services.
Where permitted by law, we may cancel orders, restrict accounts, refuse transactions, or take other appropriate action.
21. PROMOTIONS, DISCOUNTS AND OFFERS
Promotional offers, discount codes, cashback, free shipping offers, bundles, and other promotions may be subject to additional terms and conditions.
Offers may have limited validity, product restrictions, quantity limits, geographic restrictions, or other eligibility requirements.
We reserve the right to correct obvious errors, discontinue promotions, or refuse fraudulent or abusive use of promotional offers, subject to applicable law.
22. USER-GENERATED CONTENT AND REVIEWS
If customers submit reviews, photographs, videos, comments, feedback, or other content to KaroMeStore, they represent that they have the necessary rights to submit that content and that it does not unlawfully infringe the rights of others.
By submitting content for publication, customers grant KaroMeStore a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, adapt, and distribute that content for legitimate business, marketing, customer-support, and promotional purposes, subject to applicable law and our Privacy Policy.
We may remove or decline to publish content that is unlawful, misleading, abusive, defamatory, fraudulent, irrelevant, or otherwise inappropriate.
23. INTELLECTUAL PROPERTY
The KaroMeStore name, logo, branding, website design, original text, graphics, photographs, videos, software, layout, and other original materials associated with KaroMeStore may be protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, sell, republish, scrape, or commercially exploit KaroMeStore's protected content without prior written permission, except where permitted by law.
Third-party trademarks, logos, product names, and brand materials remain the property of their respective owners.
Nothing in these Terms transfers ownership of any intellectual property to the customer.
24. THIRD-PARTY SERVICES
KaroMeStore may use third-party service providers to operate and improve the website and fulfill orders.
These may include:
Shopify and related technology providers
Payment gateways and financial service providers
Courier and logistics companies
Warehousing and fulfillment providers
Analytics providers
Marketing and communication providers
Customer-support tools
Fraud-prevention and security providers
Use of third-party services may be subject to the terms, policies, and privacy practices of those providers.
25. THIRD-PARTY LINKS
Our website may contain links or references to third-party websites, services, products, or resources.
KaroMeStore does not control third-party websites and is not responsible for their content, availability, security, privacy practices, or terms.
Customers should review the applicable third-party terms and policies before using third-party services.
26. WEBSITE SECURITY AND PROHIBITED USE
You agree not to:
Use the website for unlawful or fraudulent purposes
Attempt unauthorized access to our systems
Interfere with website security or operation
Introduce malicious code, viruses, or harmful software
Scrape or systematically extract website content without authorization
Misrepresent your identity
Use the website to infringe the rights of others
Attempt to bypass security, payment, or access controls
Abuse website functionality or promotional systems
We reserve the right to restrict or terminate access where reasonably necessary to protect the website, customers, business, or third parties, subject to applicable law.
27. WEBSITE AVAILABILITY
We aim to keep KaroMeStore available and operational but do not guarantee that the website will always be uninterrupted, error-free, secure, or available.
The website may occasionally be unavailable because of maintenance, updates, technical problems, security incidents, hosting issues, third-party service interruptions, or other circumstances.
28. FORCE MAJEURE
KaroMeStore will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances beyond our reasonable control, including natural disasters, severe weather, war, civil unrest, government actions, strikes, transportation disruptions, supply-chain disruptions, internet or technology failures, epidemics, pandemics, customs delays, or failures of third-party service providers.
This section does not limit any rights or remedies that cannot legally be excluded.
29. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, KaroMeStore will not be liable for indirect, incidental, special, consequential, or similar losses arising from the use of our website or products, except where such liability cannot legally be excluded or limited.
Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited under applicable law, including rights or remedies available to consumers under mandatory consumer-protection laws.
30. INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable costs arising from your unlawful use of the website, violation of these Terms, fraud, misuse of our services, or infringement of third-party rights.
Nothing in this section requires a consumer to indemnify KaroMeStore where such a requirement is prohibited by applicable law.
31. PRIVACY AND PERSONAL DATA
Our collection and use of personal information is governed by our Privacy Policy and applicable data-protection laws.
Personal information may be processed as necessary to provide products and services, process payments, arrange delivery, provide customer support, prevent fraud, maintain security, improve our services, and carry out other lawful business purposes.
Where consent is legally required, we will obtain and manage consent in accordance with applicable law.
32. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our business, products, services, technology, legal requirements, or other circumstances.
The updated version will be published on this page with a revised "Last updated" date.
Where applicable law requires additional notice or consent for material changes, we will follow those requirements.
33. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.
34. NO WAIVER
Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.
35. GOVERNING LAW AND JURISDICTION
These Terms are intended to operate in accordance with the laws applicable to KaroMeStore and the transaction.
For customers in India, applicable Indian laws, including applicable consumer-protection and e-commerce laws, will apply.
For customers in other countries, mandatory consumer-protection, privacy, product-safety, and other laws that legally apply to the transaction may also apply.
Nothing in these Terms is intended to remove or restrict rights that cannot legally be excluded.
Where permitted by applicable law, disputes relating to KaroMeStore and transactions with customers may be subject to the courts or dispute-resolution mechanisms having appropriate jurisdiction over the matter.
36. CONTACT INFORMATION
If you have questions regarding these Terms, products, orders, returns, refunds, shipping, or other services, please contact KaroMeStore through the Contact Us page and the customer-support contact options provided there.
Email Support:
help.karomestore@gmail.com
support.karome@gmail.com
You can also contact us through direct messages on our official social media accounts:
Instagram: https://www.instagram.com/karome.store
Facebook: https://www.facebook.com/profile.php?id=61593281665164
X (Twitter): https://x.com/karomestore
Threads: https://www.threads.com/@karome.store
WhatsApp: https://wa.me/message/XBW4I5INGFNTF1
You may contact us through email or direct messages on any of the social media platforms listed above.
We aim to respond to customer enquiries within 24–48 business hours.
Please check your Spam, Junk, Promotions, or other filtered folders if you do not see our email reply in your inbox, as our response may occasionally be filtered there.
For order-related enquiries, please include your order number and the email address used to place the order so we can assist you faster.
Karomestore
Website: https://karomestore.com
37. ENTIRE AGREEMENT
These Terms, together with the applicable Privacy Policy, Shipping Policy, Return & Refund Policy, product-specific conditions, and other policies expressly referenced on our website, constitute the terms governing your use of Karomestore and your purchases, to the extent permitted by applicable law.
If there is a conflict between these Terms and a mandatory legal requirement, the mandatory legal requirement will prevail.