Shipping policy

SHIPPING POLICY

Last updated: August 8, 2026

At KaroMeStore, we aim to provide reliable and timely delivery for all orders. Please review this Shipping Policy before placing an order.

1. SHIPPING AVAILABILITY

KaroMeStore may offer shipping within India and, where available, to selected international destinations.

Shipping availability may depend on the product, destination, supplier, fulfillment location, courier availability, applicable laws, customs requirements, and other operational factors.

Some products may not be available for delivery to certain locations.

2. ORDER PROCESSING

Orders are generally processed and prepared for dispatch after successful payment or, for eligible Cash on Delivery (COD) orders, after order confirmation or verification.

Processing time may vary depending on product availability, supplier processing time, order volume, weekends, public holidays, or other operational circumstances.

Where applicable, processing or dispatch information may be provided on the product page or during checkout.

3. INDIA DELIVERY TIME

For orders shipped within India, the estimated delivery time is generally:

5–7 working days.

Saturday and Sunday are not counted as working days.

Public holidays and certain regional holidays may also affect delivery timelines.

The 5–7 working day period is an estimated delivery timeframe and not a guaranteed delivery date.

4. WHEN DELIVERY TIME IS COUNTED

The estimated delivery period generally begins after the order has been successfully processed and dispatched, unless otherwise stated on the product page or at checkout.

For example, if an order is dispatched on a Friday, Saturday and Sunday will not be counted as working days.

Delivery may take longer during peak shopping periods, holidays, adverse weather, courier disruptions, or other circumstances beyond our reasonable control.

5. DELAYED ORDERS

If your order has not been delivered within 10 calendar days from the date of dispatch, please inform Karomestore through our Contact Us page or any customer-support contact method provided there, such as email or WhatsApp, as applicable.

This does not mean that a refund will automatically be issued after 10 days. We will review the order and shipping status and assist with the appropriate next steps based on the circumstances.

When contacting us about a delayed order, please provide:

Order number
Customer name
Registered phone number or email address
Shipping address
Available tracking information

6. SHIPPING TRACKING

Where tracking is available, tracking information may be provided through email, SMS, WhatsApp, the customer account, or another applicable communication method.

Tracking information may take some time to become active after dispatch.

Tracking updates may occasionally be delayed or temporarily unavailable due to courier or technical issues.

7. COURIER AND DELIVERY PARTNERS

Karomestore may use third-party courier, logistics, fulfillment, warehouse, and delivery partners.

The courier or delivery partner may vary depending on the destination, product, supplier, order size, service availability, and other operational factors.

8. MULTIPLE PRODUCTS OR MULTIPLE SHIPMENTS

If an order contains multiple products, the products may be shipped together or separately depending on product availability, supplier, warehouse, fulfillment location, or courier arrangements.

Customers may receive multiple packages and separate tracking information for the same order.

Different products in the same order may therefore arrive at different times.

9. THIRD-PARTY AND SUPPLIER-FULFILLED PRODUCTS

Karomestore may sell products manufactured, supplied, stored, or fulfilled by third-party suppliers, manufacturers, warehouses, or fulfillment partners.

Shipping times may vary depending on the product's fulfillment location and supplier.

Where a different shipping timeframe applies to a particular product, the applicable timeframe may be displayed on the product page or during checkout.

10. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout or on the relevant product page before the order is completed.

Shipping charges may vary based on destination, order value, product type, package size, weight, shipping service, and other applicable factors.

Karomestore may offer free shipping or promotional shipping offers on selected products, orders, destinations, or during specific promotional periods.

11. CASH ON DELIVERY (COD)

Cash on Delivery may be available for selected products, locations, and orders.

COD availability may depend on courier coverage, order value, customer location, product type, previous order history, and other operational or security considerations.

Karomestore may contact or verify COD orders before dispatch.

COD may not be available for all international orders.

12. INTERNATIONAL SHIPPING

Karomestore may offer international shipping to selected countries.

International delivery timelines may vary depending on the destination country, customs clearance, courier service, product type, shipping method, and other factors.

Any estimated international delivery timeframe displayed at checkout or on the product page should be treated as an estimate rather than a guaranteed delivery date.

13. CUSTOMS, DUTIES AND IMPORT TAXES

For international orders, the destination country may impose customs duties, import taxes, local taxes, customs clearance charges, brokerage fees, or other charges.

Unless expressly stated otherwise at checkout or on the product page, such charges may be the responsibility of the customer.

Customers are responsible for providing accurate information and complying with applicable import requirements in their destination country.

Karomestore cannot guarantee that every product will be permitted for import into every country.

An international order may be delayed, returned, held, or refused by customs or other authorities where required by applicable law or regulations.

14. INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information, including:

Full name
Complete delivery address
City
State/Province/Region
Postal/PIN code
Valid phone number
Email address where required

Karomestore is not responsible for delays, failed delivery, additional shipping charges, or returned shipments caused by incorrect or incomplete information provided by the customer, subject to applicable law.

15. FAILED DELIVERY ATTEMPTS

If the courier is unable to deliver an order because the customer is unavailable, the address is incorrect, the customer refuses delivery, the customer does not respond to delivery attempts, or another customer-related issue occurs, the courier may make additional delivery attempts or return the package to the sender according to its procedures.

If an order is returned because of incorrect customer information, refusal, repeated failed delivery attempts, or another customer-related reason, any applicable reshipping or other charges may be the customer's responsibility.

16. DELIVERY TO THE PROVIDED ADDRESS

Orders will generally be delivered to the shipping address provided by the customer at checkout.

Customers should ensure that the address can receive deliveries and that the contact information provided is active.

For certain locations, the courier may deliver to a nearby collection point, local delivery facility, building reception, security desk, or other designated location according to the courier's procedures.

17. LOST, MISSING OR UNDELIVERED ORDERS

If tracking shows that an order has been delivered but the customer has not received it, the customer should contact KaroMeStore through the Contact Us page or the available customer-support contact method as soon as possible.

We may contact the applicable courier or delivery partner to investigate the shipment.

Customers may be asked to provide additional information or confirmation to assist with the investigation.

The resolution of lost or undelivered shipments will be handled based on the circumstances, courier investigation, applicable policies, and applicable law.

18. DAMAGED PACKAGES

Customers should inspect the package and product as soon as reasonably possible after delivery.

If the product is damaged, defective, incorrect, or incomplete, the customer must follow the requirements in our Return & Refund Policy.

For damaged, defective, incorrect, or incomplete products, customers are generally required to contact Karomestore within 24 hours of delivery and provide the required photographs and video proof.

19. DELIVERY DELAYS BEYOND OUR CONTROL

Delivery may be delayed because of circumstances beyond Karomestore's reasonable control, including:

Severe weather
Natural disasters
Public emergencies
Government restrictions
Strikes or transportation disruptions
Courier or logistics disruptions
Customs delays
Technical problems
High order volumes
Public holidays
Supply-chain disruptions
Events affecting suppliers or fulfillment partners

In such circumstances, we will make reasonable efforts to assist customers and provide available information regarding the shipment.

20. SHIPPING RESTRICTIONS

Certain products may have shipping restrictions because of their nature, size, weight, safety requirements, transportation rules, customs regulations, or applicable laws.

Karomestore may restrict or cancel shipment of products to certain locations where shipping is not legally, operationally, or commercially feasible.

21. CHANGES TO SHIPPING METHODS

Karomestore may change the courier, shipping method, fulfillment partner, warehouse, or shipping route when reasonably necessary to complete an order.

Such changes will not normally affect the customer's applicable shipping charges or estimated shipping timeframe unless otherwise communicated.

22. SHIPPING AND RETURNS

Shipping arrangements relating to approved returns, replacements, or exchanges are governed by our Return & Refund Policy.

Customers should review the Return & Refund Policy for information regarding damaged, defective, incorrect, incomplete, or otherwise eligible products.

23. CONTACT US ABOUT SHIPPING

For questions about an order, delivery, tracking, or a delayed shipment, customers can contact KaroMeStore through our Contact Us page and the customer-support contact options provided there.

Email Support:

help.karomestore@gmail.com
support.karome@gmail.com

You can also contact us through direct messages on our official social media accounts:

Instagram: https://www.instagram.com/karome.store
Facebook: https://www.facebook.com/profile.php?id=61593281665164
X (Twitter): https://x.com/karomestore
Threads: https://www.threads.com/@karome.store
WhatsApp: https://wa.me/message/XBW4I5INGFNTF1

You may contact us through email or direct messages on any of the social media platforms listed above.

We aim to respond to customer enquiries within 24–48 business hours.

Please check your Spam, Junk, Promotions, or other filtered folders if you do not see our email reply in your inbox, as our response may occasionally be filtered there.

For shipping-related enquiries, please include your order number and the email address used to place the order so we can assist you faster.

If an order has not been delivered within 10 calendar days from the date of dispatch, customers should promptly contact us through the Contact Us page to inform us about the delay.

Please include your order number when contacting customer support.

24. POLICY UPDATES

KaroMeStore may update this Shipping Policy from time to time to reflect changes in our business, shipping services, courier partners, products, destinations, or applicable requirements.

The updated version will be published on this page with a revised "Last updated" date.

25. APPLICABLE RIGHTS

Nothing in this Shipping Policy is intended to exclude, restrict, or waive any rights or remedies that customers may have under applicable consumer-protection, e-commerce, or other mandatory laws.

Where mandatory applicable law provides rights or protections that differ from this policy, the applicable law will prevail.